Global Scans · Voice Assistants · Weekly Summary

• The first quarter of 2024 will see the arrival of attractive new features in digital services, such as easier use of the Apple voice assistant Siri in vehicles with BMW Operating System 9, and the optimized display of ratings for charging stations for fully electric and plug-in hybrid BMW models. BMW Group
• Microsoft's next generation of laptops and tablets will reportedly include specialist AI chips and a new keyboard button to summon Copilot, its AI chatbot. The Economist
• Expect to see greater adoption of natural voice interfaces around the world, as AI enables more native language interactions with virtual assistants and chatbots. Information Age
• By 2027, chatbots will become the primary customer service channel for a quarter of organizations, illustrating that virtual interactions are fast becoming the preferred choice. Puzzel
• In the coming year, we can anticipate more sophisticated voice-controlled systems and the integration of voice assistants. PREP
• Customers and the businesses that serve them can expect to see the following six customer experience trends take center stage in 2024: AI, conversational commerce, video, voice authentication, 5G, and serverless applications. Vonage
• At CES 2024, Volkswagen announced that it will integrate ChatGPT into the voice-recognition systems of some future vehicles, something the automaker claims will provide greater functionality than standard voice recognition. Digital Trends
• 2024 will see Search Generative Experiences starting to roll out across the internet, along with a host of AI-driven chatbots that will offer a faster and more intuitive way to access information. FIPP
• Google Maps and Google Assistant will serve as the defaults for navigation and voice control, respectively, while Google Play Store integration will allow owners to download apps like Spotify directly to their vehicles. Make Big Change
• In 2024, we will see a shift from reactive to proactive customer service, where brands use AI-powered chatbots to solve problems before customers even know they exist, or to make proactive suggestions to prevent potential issues. Acxiom
• Next-gen AI personalization: AI will be increasingly personalized, and companies like Google and Apple will evolve their AI-based tools to enable digital assistants that can have extensive dialogs via voice commands with consumers. insideBIGDATA
• Legal and scientific assistants are likely to see the nature of their roles change in coming years, while content writers and graphic designers will also face growing competition from AI chatbots. Tech.co
• Voice assistants like Siri, Alexa and Google Assistance already use AI but they will soon be able to detect context, intent and the nuances of word choice and phrasing so interacting with them feels more natural. Balmoral
• Smart merchants in 2024 will optimize content for voice search, which requires adapting to conversational queries and user interactions with voice assistants. REVIEWS.io
• Generative AI and large language models will be utilized in phishing, SMS, and other social engineering operations to make the content and material (including voice and video) appear more legitimate. Coro Cybersecurity
• If 2023 was the year of generative AI and large language models, then meaningful advances in real-time voice and speech translation will define the next few years. Forbes
• Starlink hopes to begin offering SMS-only service to the public sometime in 2024, with voice, data and IoT support to follow in 2025, regulatory approval permitting. The Register
• Starting in January, some new PCs that run the Windows 11 OS will include a special Copilot key that launches Microsoft's AI chatbot. insideBIGDATA
• VOICE SEARCH - In 2024 there will be the peak of voice search and it will smash up on search engine optimization, with the growth of popular voice assistants such as Siri, Google Assistant, Alexa, and Cortana businesses by quick response to customer concerns. Speaker Deck
• German automaker Volkswagen announced at CES 2024 that it will add ChatGPT to its vehicles equipped with the IDA voice assistant. Mint
• Texting will become available this year, with voice, data services and Internet of Things connectivity starting in 2025, though SpaceX will need to get regulatory approval before commencing commercial service. SoyaCincau
• Rocket Lab becomes the third supplier of SDA's Transport Layer Tranche 2 Beta satellites - projected to launch in mid-2027 - that will carry radios using the UHF and S-band frequencies that military and intelligence units rely upon for voice and low-speed data transmissions. SpaceNews

Last updated: 05 February 2024